Shopping
Yes, it is 100% secure to shop online with Karine and Co. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.
For first time customers use code hello88, you will need to add this discount at the checkout.
We're sorry you're experiencing issues at checkout. Please try a different card or payment method if possible. If the problem persists, please get in touch with our customer services team.
We’re sorry to hear that the product you want is out of stock. Unfortunately, we cannot guarantee that an item will come back into stock, especially if the item is discounted.
We understand finding the right ring size can be quite complicated, check out our full sizing guide here.
Payment
At Karine & Co., we aim to make your shopping experience as smooth and convenient as possible. We accept a variety of payment methods to suit your needs:
Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: Use your PayPal account for a secure and quick checkout.
Apple Pay & Google Pay: For a seamless payment experience, you can use Apple Pay or Google Pay on compatible devices.
We're sorry you're experiencing issues at checkout. Please try a different card or payment method if possible. If the problem persists, please get in touch with our customer services team.
Orders
If you need to amend or cancel your order after placing it, please get in touch with our customer services team as soon as possible.
As we try to dispatch orders as quickly as possible, it may be too late to cancel your order. On this occasion, please contact our customer services team to arrange a return. Our UK returns service is free to use. International orders will be subject to local postage rates.
You can place an order without creating an account just enter your details at checkout. If you think you'll be coming back its worthwhile to set up your account so checkout is quick and easy.
Yes. Our friendly and professional customer service team are happy to help with any issues you may be experiencing! Please contact them for help.
If you have not received an email informing you that an item is out of stock, then all items in the order should be with your order. In the unlikely event your order has been received and is missing an item, please contact us.
Delivery
We aim to have your order packed and dispatched as soon as possible however we ask that you allow 2-5 working days for delivery. If this is not the case, please contact us for further information on your oder.
Yes! We offer FREE DELIVERY on all orders over £50.
Returns
To return an item, please send it back to us along with a note clearly stating the reason for the return. We recommend using a recorded delivery service for your peace of mind. The cost of return postage will be your responsibility unless the item is faulty.
We offer a no-quibbles return policy. If you're not satisfied with your purchase, you have the right to cancel your order within 14 days of receiving the item(s). Items must be returned in their original packaging and in an unworn, unused condition.
Unfortunately for hygiene reasons, earrings cannot be returned or exchanged unless faulty.
